Operations Case Studies
DesignOps: Making Design Better by Elevating How Teams Work
Great design doesn’t happen in a vacuum—it thrives within a system that removes friction, fosters collaboration, and empowers teams to do their best work. DesignOps is about optimizing how design happens, not just the outputs. My approach focuses on scaling teams, refining processes, and aligning design with business goals to create real impact. In these case studies, you'll see how operational excellence enables creative excellence.
01
Design Sprint Scaling: Expanding Innovation at Prudential
How rapid iteration launched a game-changing methodology to an enterprise—faster, smarter, and with real impact.
02
Align Conference: Empowering Employees through CX Learning & Collaboration
How a CX conference into a movement that united teams and won awards.​
03
CX Team Operations: Scaling and Optimizing Team Processes
Scaling a CX team from chaos to a well-oiled machine with better collaboration and lower attrition.​
04
Design Education
Dynamic educator and facilitator skilled in making complex design concepts engaging and accessible.
