ASK:

• Research IT needs across global company locations

• Redesign self-help portal for 120,000+ users

• Develop wireframes for usability testing

• Support translation into 12 languages

APPROACH:

• Conducted multinational user research

• Created adaptive design for multilingual implementation

• Developed and tested wireframes through multiple iterations

• Optimized navigation for common support issues

• Built scalable design system supporting translation requirements

IMPACT:

• Increased portal adoption by 300%

• Reduced help desk calls by 20%

• Improved employee service satisfaction

• Generated significant cost savings

• Successfully implemented across all 12 language markets