Caryn Gallis
Designer
Phone:
646-598-6558
Email:
Do you know I'm a maker baker ?
Learn more about me.
A Bit About Me
Designing for Impact. Leading with Purpose.
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I’m not your average design professional delivering stale, cookie-cutter solutions. I am the individual who brings teams together for impact and action across the organization. I deliver great results by collaborating effectively, applying new techniques and learnings, and leaning into the spark of new ideas and concepts.
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I am a Design Catalyst, shaping how organizations think, work, and innovate. By aligning creativity with business strategy, I turn complex challenges into strategic opportunities that drive measurable results.
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I am a Cross-Functional Collaborator with over a decade of experience in design operations, program management, and customer experience strategy. I’ve led initiatives that have increased engagement by 350%, optimized processes by 50%, and earned multiple industry awards from Forrester, Gartner, CXPA, and USCXA. Whether enhancing customer experiences, improving team efficiency, or executing high-impact programs, I deliver outcomes that move the needle.
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I am a Strategic Change Agent, driving operational excellence, streamlining workflows, and fostering a culture of innovation that transforms how teams work and achieve goals. By implementing a holistic approach, I uncover new perspectives, connect the unexpected, and redefine collaboration to elevate employee experiences and drive business success.
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I am also an Educator and Mentor—serving as an adjunct professor at Kean University’s Michael Graves College of Design. I believe in nurturing the next generation of designers and strategists, sharing my expertise to inspire creative problem-solving and impactful design.
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And yes, I also bake an excellent loaf.
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Let’s build something extraordinary—together. ✨
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My articles:
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Prudential: How We Ran a Design Sprint at an Insurance Company
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Prudential: Our Second Sprint (and Why Each Sprint Will Keep Getting Better)
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Driving Innovation with Customer Obsession: Highlights from Align CX Conference 2024
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Work Experience Highlights
Jan 2020 - Jan 2025
May 2026 - Dec 2019
January 2013 - Apr 2016
Apr 2006 - Present
Prudential Financial | Director, Design Operations & CX Strategic Initiatives
In this role, I led high-impact customer experience initiatives, driving a 350% increase in employee engagement and maintaining a $16M budget. My key accomplishments include streamlining internal processes, reducing planning meetings by 50% using tools like Airtable and Miro, and launching a self-paced learning journey that improved onboarding efficiency by 50% and reduced team attrition by 80%. I also executed large-scale events like the Align CX Conference, achieving significant sponsorship growth and engagement, and earned multiple industry awards for excellence in customer experience.
Prudential Financial | Manager, User Experience (UX) Designer
I managed UX strategy and execution for Group Insurance, enhancing customer interactions and driving $2M in new business while reducing call center volume by 20%. I spearheaded the scaling of UX design practices across the company, certifying 500+ employees in Design Sprint methodology and achieving 100% adoption of user research tools. This role also involved leading cross-functional teams to optimize design processes and improve overall customer satisfaction.
Slalom Consulting | Experience Design Consultant
I worked with global clients, leading UX redesigns that resulted in a 300% increase in user adoption and optimized executive dashboards, improving decision-making by 20%. My role involved delivering end-to-end design solutions from wireframes to high-fidelity prototypes, and supporting clients like J&J, Merck, and AT&T to enhance their customer-facing platforms and internal tools.
