ASK:

• Evaluate highly-trafficked benefits site (33k monthly visitors)

• Improve accessibility and reduce help desk calls

• Lead Design Sprint for dashboard creation

• Collaborate with international Agile team

APPROACH:

• Conducted comprehensive heuristic evaluation

• Identified key accessibility barriers in user journey

• Prioritized improvements through user testing

• Developed dashboard prototype highlighting user needs

• Implemented changes through Agile sprints

IMPACT:

• Generated positive user feedback within first four sprints

• Impressed Prudential sales team with mobile-friendly design

• Created sleeker interface clients actively request

• Reduced help desk call volume by 20%