With over a decade of experience in design and customer experience (CX) operations, I specialize in streamlining processes, optimizing team efficiency, and driving strategic initiatives that align with business goals. At Prudential Financial, I led high-impact CX programs that resulted in a 350% increase in engagement, improved onboarding efficiency by 50%, and reduced team attrition by 80%. I spearheaded the CX Leaders Summit, bringing together top executives to drive CX strategy, and led the Align CX Conference, which increased sponsorship growth and participant satisfaction. My work has earned industry recognition, including CX awards from Forrester and Gartner, highlighting my ability to drive innovation and measurable impact. Passionate about fostering cross-functional collaboration, I integrate tools like Airtable and Miro to enhance workflow efficiency. My approach combines operational excellence with a deep understanding of user-centered design, delivering measurable outcomes that drive business transformation.​

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My related articles:

Driving Innovation with Customer Obsession: Highlights from Align CX Conference 2024

Bring Play into Your Work